Refund policy

Returns

If you're unhappy with any of our products, please notify us within ten days of receiving your order. You may return any of our products within 30 days for an exchange or refund.

To be eligible for a return, your item must be in its original packaging.

Once we receive and inspect your return, we'll email you to confirm receipt, along with the approval or rejection of your refund.

If approved, your refund will be processed and a credit applied automatically to your credit card or original method of payment within a few business days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company — it may take some time before a refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at hello[at]mendocinotea.com.

Sale items (if applicable)

Only regular-priced items may be refunded; sale items are final sale.

Gifts

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to the gift giver, who will see that your return was made.

Shipping

To return your product, mail it to: Mendocino Tea Company, PO Box 1110 Mendocino, CA 95460

You're responsible for your own shipping costs when returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you're shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance — we can't guarantee that we'll receive your returned item.